Contact Us

Written or verbal complaints and inquiries classified as Notices of Error and Information Requests or QWRs must be submitted to Carrington Mortgage Services, LLC by fax or in writing to the numbers and address provided here. Please include your loan number on all pages of the correspondence. You have the right to request documents we relied upon in reaching our determination. You may request such documents or receive further assistance by contacting our Customer Service Department.

Mail:

Fax: (800) 486-5134

Customer Service Department Telephone: 1-800-561-4567
Monday through Friday, 8:00 a.m. to 9:00 p.m. Eastern Time.

Website: https://carringtonmortgage.com/

We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report. As required by law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations. If you have concerns regarding the accuracy of any information contained in a consumer report pertaining to this account, you may send a direct dispute to Carrington Mortgage Services, LLC by fax or in writing to Carrington Mortgage Services, LLC. Please include your loan number on all pages of the correspondence.

Mail:

Fax: (800) 486-5134

Visit Payment Options under our Help Center for a full list of payment options

Phone / Internet

(844) 580-3677
8:00 am to 8:00 pm Monday – Friday Eastern Time

Mail / Fax

Phone / Internet

(866) 735-4867
9:00 am to 10:00 pm Monday - Friday Eastern Time

Or Click here

Carrington Mortgage Services, LLC utilizes the services of Southwestern Business Corp (SWBC) for tracking and monitoring all insurance related documents.

Mail / Fax

Request a Payoff

Borrowers - Please click here or create an account to access the Payoff Request.

3rd party Payoff Requests- Please click on the link and fill out the Payoff request form.

Carrington Mortgage Services, LLC utilizes the services of Southwestern Business Corp (SWBC) to manage repairs for property damage related to insurance claim funds, i.e.: loss drafts.

Phone / Internet

SWBC Call Center for Carrington Customers – (866) 328-0343 (Phone)
SWBC Hours of Operations: 8:00 am to 8:00 pm Monday - Friday Eastern Time

cms_lossdraft@swbc.com

Expedited Processing and Tracking - www.losstrak.com/carrington

For questions regarding Military Protections and Benefits contact Carrington's Military Liaison at Servicemembers Connection.

(888) 267-5474 8:00 am to 8:00 pm Monday - Friday Eastern Time
ServicemembersConnection@carringtonms.com

We accept calls through the federal Telecommunications Relay Service (TRS), which supports various videos over the internet, as well as TTY and TDD devices. You can fine more information on the FCC website.

Carrington accepts both voice and text telephone (TTY) - based Telecommunications Relay Services (TRS) services that are available to any person who dials 711 for communication assistance utilizing at thrid party service.